Snugg Knowledge Base

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Getting Started

Setup Guide (Text)

Setup Guide (Video)

How Do I Create An Account?

What is a Snuggery?

How Do I Setup My Snuggery?

How Do I Manage Availability?

What Is An Availability Block?

Can I Create More than One Availability Blocks At A Time?

How Do I Create A Session Type?

General

Why Was I Denied?

What If I Can’t Attend A Session?

Why Choose Snugg?

Payments

How Do I Issue A Refund?

Linking Your Bank Account Through Stripe

How Do I Get Paid?

Pending Refunds

Communication

How Do I Start A Chat Session?

Can Somebody Reschedule a Session?

How Do I Contact A Subscriber Who Has Booked With Me?

Do I Have To Use Video Chat?

How Do I Talk to a Subscriber Before a Session?

What If A Subscriber Is Being Inappropriate During A Session?

Snugg Tips

Creating Video Session

Keeping Conversations Moving

How Do I Get People To Schedule Time With Me?

How Much Should I charge?

Preparing For Your Session

Changing Your Time Zone

Legal

Influencer Agreement

Feature Request

Contact Support