All of the best things in life are crystal clear… like diamonds...consent… and contractual agreements.
By agreeing to this document you help us to maintain a safe, and mutually beneficial space for influencers and their subscribers to interact.
The Basics
You must be old enough.
We are all adults here. The Snugg Community is open to individuals 18+ in age. By using the platform you are certifying that you meet this requirement and are over the age of 18 as either an influencer or a user booking with an influencer.
You need to show up.
Creating availability, booking sessions, and collecting payment(s) on Snugg means you, as an influencer, are responsible to show up to your sessions and be on time. The immediate repercussion of not showing up to a booked session is not getting paid. Frequent lateness to sessions after the majority of the session time has passed will result in a warning and eventual ban from the platform. If you fail to show up for multiple sessions your account may be banned without warning and your funds will either be returned to users (in cases that pertain to future bookings) or released to Snugg (for sessions not yet paid out). We really don’t want to ban you, and we want you and your subscribers to be happy. Show up and be on time, it’s that simple. If for any reason you can’t show up for a session, you have the ability to cancel it before the scheduled start time. Cancelling a session will refund the user their full amount paid, and the influencer will be responsible for the refund processing fee which will be taken from the available balance of their Stripe account.
Influencer
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At Snugg we recognize how important it is for us to facilitate a space where people feel empowered to communicate authentically, freely, and peacefully. That’s why we have developed a set of Community Standards that outline what is and is not allowed on Snugg and in the Snuggery of an influencer.
What you can and can’t do on our platform.
We will remove content and ban any account that glorifies violence or celebrates the suffering or humiliation of others because it may create an environment that discourages participation. We know that people value the ability to discuss important issues like human rights abuses or acts of terrorism. We also know that people have different sensitivities with regard to graphic and violent content. For that reason, we do not permit these subjects to be advertised on the Snugg platform related to your profile or as session types. Aside from the advertising publically of this content through your snuggery, the conversations you choose to have with your followers are private unless a complaint is lodged with the platform at which time your conversation and material will go under review.
We aim to prevent potential offline or online harm that may be related to content on Snugg. While we understand that people commonly express disdain or disagreement by threatening or calling for violence in non-serious ways, language or content on your Snuggery that incites, provokes, or facilitates violence or illegal acts will be removed and your account will be placed under review. For any account that is placed under review for these circumstances we will assess the need to work with law enforcement when if its determined there is a genuine risk of physical harm or a direct threat to public safety.
Circumstances include:
Terrorist activity
Organized hate
Mass or serial murder
Human trafficking
Organized violence or criminal activity
We also remove content that expresses support or praise for groups, leaders, or individuals involved in these activities.
We restrict the display of nudity, sexual activity, or overly sexually explicit content because some people in our community may be sensitive to this type of material. Additionally, we default to removing sexual imagery to prevent the sharing of non-consensual or underage content. Accounts violating this policy are subject to immediate removal from the platform.
We understand that individuals may use Snugg to discuss and draw attention to sexual violence and exploitation. We recognize the importance of and want to allow for this discussion. We draw the line when content facilitates, encourages or coordinates sexual encounters between adults or uses the platform to facilitate for visual or verbal sexual acts including their payment. We also restrict sexually explicit language that may lead to solicitation because some audiences within our Snugg community may be sensitive to this type of content and it may impede the ability for followers to connect with their influencers. The Snugg platform does not permit the advertising of, or participation in sex work of any kind. Accounts that violate this policy will be subject to immediate removal without warning.
At Snugg we have high expectations for our influencers as professional representatives of our platform. Content that can be perceived as cruel and insensitive, or could be defined as targeting victims of serious physical or emotional harm will not be tolerated and will be subject to platform review.
We do not allow hate speech on Snugg because it creates an environment of intimidation and exclusion and in some cases may promote real-world violence. Our platform is based on the foundation of human connection, and we believe this can be adequately accomplished without verbalizing or advertising these discussions.
We define hate speech as a direct attack on people based on what we call protected characteristics — race, ethnicity, national origin, religious affiliation, sexual orientation, caste, sex, gender, gender identity, and serious disease or disability.
During a Video Session
During a video chat clothing is NOT optional. If a session is ended or terminated because of violation of the [user agreement], Snugg staff may have the ability to review the video material to determine what actions were in violation. We should not have to guess whether or not the user or the influencer are wearing clothing. Staff reserves the right to suspend the account of an influencer or user for nudity, sexual content, clothing that is too revealing, or any visible material that is deemed inappropriate for Snugg audiences.
We understand that not all followers/users will be respectful to the influencer when engaging in a video/audio call. For the protection of our Snugg Influencers we give them the ability to End a Session at any point during an active Session conversation. When a Session is ended by the influencer, the two-way video window will close and the chat feature will no longer be available. When Ending a Session the influencer will have the option to tell us that everything went well as planned, or there was a problem at which point they will be prompted to give us further clarification. Selecting either option does not affect the influencers payout, and the funds for this session will be available in the Payments dashboard. If the influencer Ends a Session because their subscriber violated the User Agreement, that subscriber will no longer be able to book a session with that influencer by using the email address they provided for booking the original session.
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Agreement
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Misuse or abuse of the “End Session” without the session time being completed, or reporting unwarranted claims form or buttons may result in the influencer becoming banned from the platform.
Assumption of Risk
I understand that Snugg LLC is not liable or responsible for any results or lack of results, including loss of finances or time, while using its websites, platform, or conversing/interacting with its users on or off the platform. I assume all risks and promise (along with any reporting parties) not to bring suit.
Payment and Fees
We all love a pay day. When a subscriber books a session, Snugg receives 7% and Stripe receives 3% of the transaction. You are eligible to collect your funds from a session or from multiple sessions after those sessions have been completed. If a subscriber booked a session with you within 48 hours of the start time, their payment may not yet be available for payout. Check your Payments dashboard regularly to view and collect available payouts. Sometimes your first payout takes a little longer in order to establish the Stripe account. If you have any further questions about transactions you can view your complete account profile through Stripe which is available in Snugg Payments.
I hereby represent that the following is true and accurate:
I have read this entire Agreement, understand the words and language in this Agreement, and agree to all of the terms and conditions of this Agreement.
I am at least 18 years of age and I have the right to contract in my own name
I have read, understand, and agree to abide by the Snugg LLC Influencer Standards and policies.
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