{"xsrfToken":"98f722edb3cd275e2826dbb9a03a53cf8060ae90_lout","branding":{"id":"2","key":"cs","name":"Snugg Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d43f15","headerLinkHoverBGColor":"#d43f15","headerBadgeColor":"#d43f15"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Snugg Support","sharedPortalName":"Snugg Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Snugg Support","sharedPortalName":"Snugg Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ff8713","bannerMediaApiUrl":"https://api.media.atlassian.com/file/99b2853b-23cb-483f-b988-187a13f37f6e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMmNmMzQ4My1jYzg4LTRiMWMtYWFhNC00MTA0M2I4OGQ4OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5YjI4NTNiLTIzY2ItNDgzZi1iOTg4LTE4N2ExM2YzN2Y2ZSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5NTM5ODIsIm5iZiI6MTczNDk1MzM4Mn0.7fUqvYfdx6lFwQXX31ynNvXBxmVJzbVgrqMBDTcu1tk&client=22cf3483-cc88-4b1c-aaa4-41043b88d893&height=300&mode=fit","bannerMediaApiFileId":"99b2853b-23cb-483f-b988-187a13f37f6e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10005,"serviceDeskId":2,"name":"Snugg Support","description":"<p>We are here to help! Let us know what we can do for you by using the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"20","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Let us know what's going wrong.</p>","icon":10458,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"Billing and payment questions","descriptionHtml":"","callToAction":"Billing and payment questions","introHtml":"<p>Choose this if you have questions about payment or billing</p>","icon":10483,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"19","name":"Snugg Support","descriptionHtml":"","callToAction":"Snugg Support","introHtml":"","icon":10458,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"18","name":"Snugg Support","descriptionHtml":"","callToAction":"Snugg Support","introHtml":"<p>How can we help?</p>","icon":10458,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Snugg Influencer Support"}],"orderMapping":{"3":[20,16,15,12],"4":[18],"5":[19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d0f4348-e451-3aa9-8a89-d162a99664df","appLinkName":"System Confluence","appLinkUrl":"https://snugg.atlassian.net/wiki","spaceKey":"SK","spaceName":"Snugg Knowledge Base","spaceUrl":"https://snugg.atlassian.net/wiki/spaces/SK","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":2,"kbLinkDomainURLs":["https://snugg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMmNmMzQ4My1jYzg4LTRiMWMtYWFhNC00MTA0M2I4OGQ4OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NTQ1ODIsIm5iZiI6MTczNDk1MzM4Mn0.OqAJ_zMOexTbAwrEPJFhpxDAns_ZEBSwdzH_zTm77Js","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"22cf3483-cc88-4b1c-aaa4-41043b88d893","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10005,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10498,"iconUrl":"https://snugg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/16","calendarParams":{"firstDay":0,"date":"2024-12-23T06:29:42-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d0f4348-e451-3aa9-8a89-d162a99664df","appLinkName":"System Confluence","appLinkUrl":"https://snugg.atlassian.net/wiki","spaceKey":"SK","spaceName":"Snugg Knowledge Base","spaceUrl":"https://snugg.atlassian.net/wiki/spaces/SK","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":2,"kbLinkDomainURLs":["https://snugg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMmNmMzQ4My1jYzg4LTRiMWMtYWFhNC00MTA0M2I4OGQ4OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NTQ1ODIsIm5iZiI6MTczNDk1MzM4Mn0.OqAJ_zMOexTbAwrEPJFhpxDAns_ZEBSwdzH_zTm77Js","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"22cf3483-cc88-4b1c-aaa4-41043b88d893","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}